Yesterday I received my ARF Flite Streak via UPS. The wing and fusalage were broken, I called Tower and reported it and they said they would send a replacement. That was about 3:30 CDT at 4:45 today I received my replacement via UPS, double boxed and in perfect condition. Granted there only 175 miles away but thats outstanding service, hats off to Tower Hobbies!
FEDEX could have had it there by 8:00 A.M. ! (it's called First Overnight Service)
Actually Tower could have boxed it better and UPS could have been a little more careful the first time. Then you wouldn't have to comment on how fast their replacement service is.
After being with UPS for almost 15 years I can't count how many times I've seen things not packaged as well as they should be and 99% we are the ones who get the blame. UPS also has an early delivery available.